Refund policy

You have 30 days from the day your order is delivered to send it back for a full refund.

How to start a return

Send us your order number and a short note through our contact page or by email at nguyenhoangngoc50178@gmail.com. We will reply with the return address and next steps. Please include the tube in your return so we can process your refund.

Your refund

Once your return arrives and is checked, we refund the original payment method. Banks usually take a further 5–10 business days to show the credit on your statement.

Damaged or faulty items

If your tube arrives damaged or leaking, send us a photo within 30 days of delivery and we will send a replacement or refund you.

Healora is operated by Hieu Duong Vinh Minh
22 Crystal Street, Waterloo, NSW 2017, Australia
Email: nguyenhoangngoc50178@gmail.com